Susan Russo, explores how ethical oversights, human or technology-driven, can quickly escalate into organizational risk. Participants will examine the balance between artificial intelligence and emotional intelligence, identify hidden ethical hazards, and understand the unintended consequences that arise from ethical breakdowns. Through practical examples and decision-making frameworks, the session reinforces how to build and sustain an ethical culture. Attendees will leave equipped to empower others, strengthen values-driven behaviors, and reduce risk across the organization.

This session is available to CRL Liability Members and their County Members.